Mobilink has launched “Minute Back on Call-Drop” offer as a means to compensate its customers for dropped call and enhance customer experience.
Despite the low call drop rate on its network, Mobilink customers will now receive 1 minute of talk time for each drop which will be available to the customer within 4-5 hours of the incident. Service has been activated free-of-cost for all Mobilink customers and comes without any subscription or services charges.
Mobilink partnered up with Ericsson not too long ago for an upgrade to its network and as a result, they feel confident enough to offer such a service to their user-base. Not only this, the minutes received will be available from Mobilink to all networks.
This is the first time an offer like this has been released by any telco and will undoubtedly be credited as the company putting its money where its mouth is. By taking this initiative, Mobilink is inviting other telcos to match it for quality of service on their network.
Wasif Mustafa, Head of Marketing Mobilink expressing his views on the offer said,
“The launch of Minute Back on Call Drop service clearly differentiates Mobilink as the most caring telecom among its competitors. The outstanding customer experience we offer on our robust voice and data network is now coupled with the promise of enhanced connectivity across the country. The offer of returning air time to our customers for each call drop further highlights our philosophy of keeping the customer first in our business priorities.”
The “Minute Back on Call Drop” offer will be available for both prepaid and postpaid subscribers. The customers can conveniently dial *567*2# free of charge, to see details about winning their minutes back after a dropped call. Once the additional minute is received, the customer can utilize this extra minute within the next 24 hours. A maximum of 10 minutes can be received by an individual customer within a single day.
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